COVID-19 RELIEF MEASURES

STATEMENT BY ABS CHAIRMAN, SAMUEL TSIEN, GROUP CEO, OCBC BANK:

“The shock to the economy from the Covid-19 outbreak is unprecedented. We must take extraordinary measures to address not just a health crisis, but what has developed to become a deep global economic crisis. It is our banking and social responsibility to do our best to help our affected customers ride through these difficult times and bring them back to their normal state as soon as possible. Banks have already introduced targeted financial relief programmes on an individual basis to their impacted customers, but we can do more as an industry. We are fully behind the measures announced by MAS. The measures are broad-based and standardised, to provide prompt and direct relief to affected individuals and businesses, particularly SMEs. 

ABS and the banks in Singapore will work closely with MAS to ensure the continued health of our banking systems and the wellbeing of our economy.”

Details of the banking industry’s relief measures may be found in the links below:

If you require further support, banks will each offer a range of relief measures and debt restructuring programmes for customers facing severe financial stress and loss of income. Please contact your bank directly about these assistance schemes. 

CONTACT INFORMATION OF BANKS/FIS OFFERING BILATERAL LOAN RELIEF AND RESTRUCTURING OPTIONS

Bank/Financial Institution

Contact 

DBS Bank

https://go.dbs.com/sg-support

OCBC Bank

Personal Banking
1800 363 3333 (Local) / (65) 6363 3333 (Overseas)

Business Banking
+65 6538 1111

https://www.ocbc.com/group/covid19-support/index.html

United Overseas Bank

https://www.uobgroup.com/uobgroup/covid-relief-assistance.page

Bank of China

1800 669 5566 (For banking enquiry)

1800 338 5335 (For credit card specific enquiry) 

enquiry.sg@bankofchina.com

CIMB Bank

sg.commercialbanking@cimb.com

https://www.cimbbank.com.sg/en/business/news-and-promotions/promotions/covid19-schemes.html

sgb.cimbcare@cimb.com 
 
https://www.cimb.com.sg/en/personal/promotions/latest-promotions/loans/cimb-covid-19-cimb-care-package.html 

Citibank

Please contact your relationship manager

customer.assistance.sg@citi.com (with subject: COVID Assistance)

HSBC

1800 HSBC NOW (1800-4722 669)

https://www.hsbc.com.sg/help/coronavirus/ 

For SME customers, please contact your Relationship Manager.

HL Bank

63498319 / 65128365

SGCollectionsMailbox@hlbank.com.sg

Industrial and Commercial Bank of China

(65) 6369 5588

icbcsg@sg.icbc.com.cn

Maybank

1800-629 2265 / (65) 6533 5229 (Overseas)

RHB

1800 323 0100

Standard Chartered Bank

For Secured Loans: Please contact (65) 6743 3000

For Unsecured Loans: Please contact (65) 6747 7000 or email relief@sc.com 

American Express

Please call the number on the back of your card.

Diners Club

(65) 6571 0100

Sing Investments & Finance Limited

enquiries@sif.com.sg